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The following resources are available for hire from the HR department to supplement the Learning and Development events we run. If you're interested in borrowing one of the below titles, please email HR. If there's a waiting list for titles, the hire period will be 48 hours in the week or over a weekend.

We will be adding to our available resources so let us know if there are subjects you’d like to see covered.

DVDs

You may be watching for yourself, your staff, for a colleague, or for interest, but all DVDs will be rented out in confidence.

Handling Angry Callers
Gain the skills and confidence to transform angry callers into satisfied callers. Read more about it here.

It’s Personal - For the Customer and for You
Learn the skills and attitudes that underpin great customer service from Rick Stein and his team. It’s particularly good for dealing with customers face to face, and you can read more about it here.

30 Ways to Make More Time
Tips on how to manage your time more effectively. Read more about it here.

Assert Yourself
Learn to communicate more assertively. Read more about it here.

The Dreaded Appraisal
Ensure you conduct positive appraisals that focus on staff motivation and effectiveness. Read more about it here.

Meetings, Bloody Meetings
Helps you to organise and chair meetings that are more effective and more engaging for those who attend. Read more about it here.

Performance Matters
Explains how to give constructive criticism well to improve performance. Read more about it here.

Under Pressure
Successfully coping with pressure through identifying the early signs of stress, and arming yourself with a range of preventative measures.

Challenging Behaviour
Dealing with bullying and harrassment in the workplace

Diversity
We also have a number of DVDs available which can be used to gain greater understanding of Diversity issues in the workplace. The programmes highlight that a lack of awareness of these issues can lead to indirect discrimination.

Local Government Pension Scheme
Explains the benefits of the pension scheme open to support staff of the university.

A Question of Evidence
Learn how to carry out an effective recruitment and selection process.

Books

You may be reading for yourself, your staff, for a colleague, or for interest, but all books will be rented out in confidence. These books are in addition to University Library resources.

Project Management: From Idea to Implementation
Haynes, M., 1996. Menlo, California: Crisp Publications.

Communications for Managers
Davenport, J. and Lipton, G., ed., 2000. London: The Industrial Society.

Motivating for Change: How to Manage Employee Stress
Phillips, N., 1995. London: Pitman.

The One Minute Manager
Blanchard, K. and Johnson, S., 1996. London: Harper Collins Business.

Negotiating, Persuading and Influencing
Fowler, A., 1998. London: CIPD.

The Manager as Coach and Mentor
Parsloe, E., 1999. London: CIPD.

Motivating People
Maitland, I., 1998. London: CIPD.

Career Planning
20 self-study activities in one pack.

Hill, J., 1998. London: Echelon Learning.

Faith Guide Series for Higher Education
Budhism:
Mossley, D and Smith, S., 2010. University of Leeds: Higher Education Academy Judaism:
Cohn-Sherbok, L., 2010. University of Leeds: Higher Education Academy
Christianity:
Barker, G., 2010. University of Leeds: Higher Education Academy
Islam:
Hussain, A and El-Alami, K., 2010. University of Leeds: Higher Education Academy
Sikhism:
Nesbitt, E., 2010. University of Leeds: Higher Education Academy
Hinduism:
Warrier, M., 2010. University of Leeds: Higher Education Academy