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Effective Communication - 1 Day Workshop

This workshop explores basic communication skills enabling delegates to improve their communication with others in the workplace. Exploration of effective and ineffective communication techniques, self-analysis and an understanding of how communication works effectively will enable delegates to achieve greater results in the workplace.

Content

What is Communication?

Communication Defined

Effective and ineffective communication

Overcoming barriers to effective communication

Getting Your message across

Body language, tone and content explored

Getting your thinking right to deliver a message effectively

Handling negative feelings

Getting your language right

The impact of positive, neutral and negative language

Understanding Personal Styles

Question and Listening Skills

How good a listener are you?

Rapport

How do you perceive the world?

Framework for an assertive message

Structuring your communication for impact

Applying to real life situations

Action Plan

How will I apply this workshop in the workplace?

 

 

 

 

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