Assertiveness Skills - 1 Day workshop
workshop supports employees to develop assertive communication skills.
We explore assertive and non assertive behaviour and introduce a
range of tools and techniques to enable delegates to communicate more
raising self awareness, self confidence and exploring a range of
practical models delegates take away a range of tools to help them to be
more assertive in the workplace.
course is appropriate for all who want to improve their communication
skills and recognise there are times when they need to be or feel more
assertive in their communication style.
Assertive behaviour defined
passive and aggressive
language, tone and content
Assertive Tools and Techniques
labels do I wear?
six styles of assertive behaviour
models for assertive communication
to build self confidence
Say no without feeling guilty
tips for saying No
you have to say yes....
Apply tools to real life situations
tools and techniques in a safe setting
am I going to do?
support do I need?
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